Check out our Frequently Asked Questions below. If you still need help please contact us.
Installation
Installation Instructions
To apply, peel back a small section of the backing paper and adhere the exposed adhesive to your surface. Slowly remove the remaining backing while smoothing the decal into place with your hand or a squeegee, working from the center outward.
If bubbles appear, simply lift that section and reapply, or gently smooth the air toward the nearest edge. Our repositionable material makes installation easy.
Door Wraps: Trim around door handles or windows as needed using a sharp craft knife.
Universal Laptop Wraps: Trim around the edges using a sharp craft knife or scissors for a custom fit.
Surface must be clean, dry, and free of dust, oil, grease, and debris before application.
For indoor use only on smooth, non-textured surfaces.
Allow freshly painted surfaces to cure for at least 30 days before applying.
What if my door is wider than 28.5 inches?
No problem! Simply select our Two-Panel Door Wrap option. It's designed for doors up to 36 inches wide and includes two 18-inch panels that are installed side by side to create one seamless look. It's the perfect solution for wider classroom doors! 💛
Do you offer window cutouts?
No. We do not offer custom window cutouts. Our door wraps are designed to be window-friendly, meaning the general window area is left free of important graphics so you can easily trim around your window with a sharp X-Acto knife after installation. Because every door is different, the blank area may not align perfectly with your specific window. We recommend measuring your door before purchasing.
My classroom door has an unusual window. Can you redesign the wrap to fit it?
Unfortunately, no. We only offer our standard window-friendly templates and do not create custom layouts for individual door or window configurations.
If your door has an unusually shaped or placed window, we recommend choosing one of our Half Door Wraps or Classroom Decal Kits, which work great on non-standard classroom doors. 💛
Can the decals go on textured walls?
Yes, our decals and wraps work on most types of painted interior walls and windows. This includes most flat, semi gloss and gloss paint finishes. Decals and wraps may also be applied to sealed wall coverings. The surface must be smooth and clean prior to application. If applying to new paint wait at least 45 days for the paint to fully cure and consult the paint
manufacturer for proper drying conditions before application.
Do the decals come off?
Yes, our decals and wraps are designed with a material that is easily removed. It’s dependable adhesive can be removed and reused multiple times as long as the adhesive stays dust free. If you leave them on your wall for more than a year, the adhesive can become more difficult to remove, and there's a risk of damaging your paint or leaving residue behind.
Pro Tip: If you need to remove the decal after a year or more, use a heat source like a blow dryer to gently warm the decal. This softens the adhesive, making it easier to peel off without damaging the wall underneath. Simply hold the blow dryer about 6 inches away from the decal and move it in circular motions until the adhesive loosens.
Returns
Can I return my decals or wraps?
We understand mistakes happen! If your item is damaged, send us an email at wallsofheartdecals@gmail.com and we can arrange a replacement. Please read our return policy for more information. Due to the nature of these products, we do not accept returns.
What if my order arrives damaged?
We take great care in packaging every order and clearly label our packages as Fragile before they leave our shop. While we can't control how packages are handled once they're in the carrier's hands, we're here to help if something happens along the way.
If your order arrives damaged, please email us photos of:
- The outside of the shipping box
- The damaged product(s)
- Any packaging materials inside the box
We'll use this information to file a claim with the shipping carrier on your behalf. Claims typically take 1–2 weeks to be reviewed and approved. Once the claim has been approved, we'll gladly send you a replacement as quickly as possible.
Thank you for your patience and understanding—we'll do everything we can to make it right! 💛
Can I exchange for a different item?
Due to the nature of the material we use we do not offer change of mind refunds or exchanges.
General
Can I purchase an individual door wrap, or do I have to subscribe?
Yes! You can absolutely purchase an individual door wrap. Our individual designs are available in our Door Wrap Bar.
Some of the designs you see on our social media, however, are exclusive to our Door Wrap Club subscribers and are not sold individually. These exclusive designs are one of the many perks of being a member!
If you love getting fresh, exclusive designs each month, we'd love to have you join the club. 💛
Can I change elements of a design?
At this time, our pre-made designs cannot be modified. This includes colors, wording, phrases, fonts, or design elements.
If you'd like to personalize a design or make changes, we'd be happy to help! Simply purchase our Custom Design option, and we'll create a version tailored to your needs.
What is the fire rating?
E84 Class A Fire rating and compliance with REACH, RoHS and Prop 65
Do you offer customizable wraps?
Yes! We do offer custom wraps. To get started, you'll first need to purchase our Custom Design listing.
After your purchase, you'll receive a customization form within 24–48 hours. Once we receive your completed form, we'll begin creating your mockup.
Your custom design includes:
✨ One complimentary mockup revision
✨ Additional revisions are $5 each
Once your design is approved, we'll move it into production and print your custom wrap just for you.
Do you offer rush orders shipping?
We offer Rush Processing for an additional fee! Simply select the UPS 2-Day Air upgraded shipping option at checkout, and we'll prioritize your order to get it produced and on its way as quickly as possible. 💛
How long will it take to receive my order?
We are incredibly grateful for the overwhelming support we've received! Due to a high volume of orders, our current production time is 5–7 business days. As soon as your order is completed, it will ship right away.
Once shipped, delivery typically takes 2–5 business days, depending on your location.
Subscription
What does the annual enrollment fee cover?
At this time, our pre-made designs cannot be modified. This includes colors, wording, phrases, fonts, or design elements.
If you'd like to personalize a design or make changes, we'd be happy to help! Simply purchase our Custom Design option, and we'll create a version tailored to your needs.
When will I be charged?
Your subscription automatically renews monthly based on the date you originally signed up. For example, if you subscribe on the 6th, your subscription will renew on the 6th of each active month.
Our subscription season runs July through April. Billing is automatically paused during May and June and resumes in July.
Is there a minimum subscription commitment?
Yes. Both our decal kit and door wrap subscriptions requires a 3-month minimum commitment. This allows us to offer our members an exclusive discounted price instead of the regular retail price.
If you choose to cancel before completing your 3-month commitment, you'll be responsible for paying the difference between the subscriber price and the regular retail price (including shipping) for each wrap you've received. Once that balance has been paid, your subscription will be canceled.
This policy allows us to keep subscription pricing low for our loyal members while remaining fair to customers who purchase individual door wraps at full price.
If the remaining balance is not paid, your subscription will continue until the commitment has been fulfilled or the balance has been satisfied.
How do I choose my Door Wrap Club design?
We'll email your design selection form around the 1st of each month. Selections must be submitted by the 3rd. If we don't receive your choice by the deadline, we'll select one for you so production stays on schedule.
What if my card has expired or had insufficient funds?
If your card is declined for insufficient funds or is expired during your renewal period, you can send us a message once you've updated the information wallsofheartdecals@gmail.com.
If we don't hear from you, we will automatically keep trying up to 8 times over the course of 9 days to renew your subscription. If we are still unsuccessful after the 8th try, we may automatically move your subscription renewal to the next month and will repeat the process of renewal again. If your renewal remains unsuccessful, then your subscription may automatically expire or be cancelled. Please ensure your credit card information is up to date to be successfully renewed. Walls of Heart e is not responsible for any overdraft charges from banks or credit cards.
Can I skip a month?
Because our subscription is built around exclusive monthly designs and production planning, we are unable to offer skips or pauses during the active subscription season. Billing is automatically paused for everyone during May and June.
When will my subscription ship?
Subscription orders typically ship around the 15th of each active month, giving you plenty of time to receive your decor before the following month. If you subscribe on or before the 14th, your first Door Wrap or Decal Kit will be that month's shipment.
If you subscribe after the 14th, your first Door Wrap or Decal Kit will begin with next month's shipment.
This helps us stay on schedule and ensure every order is printed, packed, and shipped with care. 💛
How do I cancel my subscription?
Can I choose my Decal Kit design?
No. Our Decal Kit Club is a monthly surprise! Every subscriber receives the same exclusive design, and decal kits are not personalized.